What did chatbot users complain about in week one, and how did firms respond?

"It caused controversy when the bot began to post inflammatory and offensive tweets through its Twitter account, causing Microsoft to shut down the service only 16 hours after its launch."

"but because it seems to be breaking a lot of workflows, according to complaints posted to Reddit."

"According to Microsoft, this was caused by trolls who "attacked" the service as the bot made replies based on its interactions with people on Twitter."

"There's currently no way to disable this behavior, and it's not particularly clear when the switches happen."

"On March 25, Microsoft confirmed that Tay had been taken offline. Microsoft released an apology on its official blog for the controversial tweets posted by Tay."

"ChatGPT introduced new safety guardrails this month , which take users to a separate, more conservative AI model if the chatbot detects that it needs to be extra cautious in its responses."

"We will let Plus users choose to continue to use 4o. We will watch usage as we think about how long to offer legacy models for,"

"For a start, an age restriction was added, limiting the use of the app to people 18+ or 13+ with guardian permission."

"Because these tweets mentioned its own username in the process, they appeared in the feeds of 200,000+ Twitter followers, causing annoyance to users. The bot was quickly taken offline again, in addition to Tay's Twitter account being made private so new followers must be accepted before they can interact with Tay."

"the company is going to double the GPT-5 rate limits for ChatGPT Plus users and blamed the fact that the new model seemed “dumber”"

"It also made its Privacy Policy more visible and provided an opt-out Google form for users to exclude their data from training ChatGPT and delete it entirely if they want ."

"Turley explains that the new safety routing system is for "sensitive and emotional topics", and works on a per-message and temporary basis."

"The CEO also said they’re going to change the UI to make it easier to switch between different models."

"The company was now forcing everyone to use GPT-5, even if they personally might have preferred GPT-4o, o3, or other OpenAI models."

"However, it was rapidly recalled after many people criticized it for outputting wrong and biased results related to scientific research."

"For some users, the loss was primarily a professional one: a workflow broken, or a sense that the new, invisible model picker now routed all their queries to cheaper, less capable models than the ones they were used to."

""OpenAI just pulled the biggest bait-and-switch in AI history and I'm done," read one Reddit post with 10,000 upvotes."

"On Sunday, Altman said the company would bring back GPT-4o , and would increase rate limits for use of the "reasoning" functionality within GPT-5."

"Altman also said the company would begin to display the model being used when a user makes a query."

"Italy’s action has prompted OpenAI to improve the ChatGPT technology to ensure that it meets the standards of consumer protection, data protection, privacy, and public security standards, as set out in the General Data Protection Regulation for European Union countries."

"At least seven people have complained to the U.S. Federal Trade Commission that ChatGPT caused them to experience severe delusions, paranoia, and emotional crises"

"citing public records of complaints mentioning ChatGPT since November 2022."

"In early October, we released a new GPT-5 default model in ChatGPT to more accurately detect and respond to potential signs of mental and emotional distress such as mania, delusion, psychosis, and de-escalate conversations in a supportive, grounding way"

"We’ve also expanded access to professional help and hotlines, re-routed sensitive conversations to safer models, added nudges to take breaks during long sessions, and introduced parental controls to better protect teens."